Cancellation Policy
Depending on what you ordered, our cancellation window will differ slightly.
Ready-Made Items
These items take only a short time to process before shipping. Includes Try-On Dresses, Final Sale Items, Clearance Sale Items, Swatches, 48 Hour Ship Items, etc.
Unpaid order of Ready-Made Items:
Order will be automatically cancelled after 24 hours.
Paid order of Ready-Made Items:
The order is sent to the warehouse for processing within 1 hour of your order being confirmed. As these items are processed very quickly, we can only cancel an order within this 1-hour timeframe.
If you need to cancel your order, please submit your cancellation request on your order page or contact our customer service within 1 hour of your order being confirmed.
Due to time differences, there may be some delays in our customer service processing time. Therefore, we suggest you submit your cancellation request on your order page within 1 hour, so that our system can intercept your order and avoid shipping it out.
If you contact our customer service instead of submitting your cancellation request on the order page, due to the time difference, your order might be shipped out before our customer service start processing your request, the cancellation cannot be made. And we are not liable for this situation.
If you submit your cancellation request after the 1-hour cancellation window, we reserve the right to refuse your request.